A: If you did not make a purchase from us and/or don't recognize a charge from Oh Dear we will need you to contact us immediately so that we can look into this matter and get it resolved!

Please mail us at support@ohdear.in and provide the following information:

• Your email address
• Your full name
• Date of transaction/order placed
• The last 4 digits of the credit card used to make this transaction
• Total amount charged

A: If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

Regrettably, Oh Dear does not have details as to why this happened and suggests you reach out directly to your financial institution for any details regarding your declined payment.

A: We accept the following forms of payment. Please note that payment methods vary by region:

• Visa
• Mastercard
• Meastro
• American Express
• Rupay
• Diners Club
• UPI
• Net Banking
• Paytm
• Amazon Pay
• Oh Dear gift cards
• MobiKwik

Want to purchase a gift card? You can purchase a gift card in convenient denominations that will be the perfect gift!

No promotional discounts, coupons, or offers may be applied to purchase a Oh Dear gift card. Gift Card funds are not transferable to an unauthorized third party or vendor. We are unable to change the value of the gift card, once it has been purchased. We can not add or remove a gift card from an order after the order has been placed.

Purchase gift card

Q: Can gift cards expire?

A: Gift cards are valid for one year from the date of purchase.

Q: Can I get a refund or exchange for my gift card?

A: Gift cards are final sale items and thus cannot be returned for refund or exchanged unless required by law.

Q: Can I apply a gift card to a past order?

A: If you forgot to apply your gift card to your online order, regrettably, we will not be able to apply the unused gift card to your order once it has been placed.

Q: How can I resend my gift card?

A: To resend a gift card to the email associated with your account, login to your Oh Dear account and click on "Gift Cards" from the left-hand menu. Click "Resend to Email" on any of your active gift cards to receive an email with the gift card number.

Discount codes are sales-specific codes that can apply to your order when you are checking out. If there is a site-wide sale, applying discount codes may not be allowed unless otherwise indicated.

We cannot change or add a discount code after the order has been placed.

Q: Can I apply more than one discount code after I order?

A: Only ONE discount code can be applied per order and can not be changed after the order has been placed.

TIP: If the discount code applies to specific items in your order, you may want to consider applying that discount code to that order and place a second order to utilize a different discount code, but any applicable shipping fees will apply if opting to do this.

Q: Why isn't my discount code being accepted

A: Discount codes are only available for a limited time. If the discount code is no longer available our system will not allow you to add it to your order. Discount codes may also not apply if the items in your cart do not match the criteria of the discount code.

Q: Can I request a discount code if I contact customer service?

A: All the discount codes available to customers are found on our website. Customer Service does not have any discount codes that they can give to customers.