Refund & Exchange
LOVE IT,
OR SWAP IT.
At OH Dear, we want you to love what you wear. If something isn't right, we offer easy exchanges and refunds to ensure a smooth shopping experience.
7d
Return
Window
Window
5–7
Days to
Process
Process
100%
Hassle
Free
Free
Return & Exchange
Diwali Sale - T&C
- No Returns: Orders placed using promo code FESTIVE30 are non-returnable and non-refundable.
- Exchange Eligibility: Exchanges are allowed only for size issues or manufacturing defects.
- Exchange Timeline: Exchange requests must be raised within 7 days of delivery.
- Product Condition: Items must be unused, unwashed, and returned with their original tags and packaging.
- Sale Offer: These terms apply only to orders placed using promo code FESTIVE30.
Swap it out
EXCHANGE
You can request an exchange if:
- You received the wrong size
- The product has a defect or damage
- You received the wrong item
Money back
REFUND
You may request a refund if the product is defective, damaged, or does not meet your expectations.
Please note: Once approved, the refund will be processed to the original payment method after deducting the shipping charges.
Before you send it back
ELIGIBILITY
To qualify for a refund or exchange:
Unused, unworn
& unwashed
& unwashed
All tags
intact
intact
Seal tag
unbroken
unbroken
Original
packaging
packaging
HOW TO REQUEST
1
Email us at support@ohdear.in within 10 days of delivery.
2
Include your order number and clear photos of the item.
3
Wait for our confirmation before returning the product.
Heads up
NOT
ELIGIBLE
ELIGIBLE
We do not accept:
- Requests made after 10 days of delivery
- Worn, washed, or used products
- Items with missing tags or broken seal tags
- Color or style preference exchanges
- Sale or discounted items
- *Orders placed using promo code FESTIVE30 are eligible for exchange only. Returns are not applicable.
5–7 DAYS
PROCESSING
TIME
TIME
Once we receive and inspect the returned product, exchanges or returns will be processed within 5–7 business days.
NEED HELP?