To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

Processing Time

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 4 business days, if available Expedited orders can still take up to 3 business days, and option for Rush orders if available can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.

 

Shipping rates & timelines

Please note that orders may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

Your final shipping cost is displayed at the point of checkout.

 

Shipping fees

Shipping fees are non-refundable. If you refuse any shipments from ohdear.in, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

 

Delivery policy

If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Oh Dear does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

 

Delivery claims

We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

Oh Dear does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

Out of stock items

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

 

Reserved rights regarding shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our #DearOnes, Oh Dear reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, Oh Dear reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Oh Dear reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.

A: Currently, we offer standard shipping only. But express delivery options are coming soon — stay tuned!

A: Due to issues with carriers, you may see some delays in tracking updates on your order.

Q: My order still says it is waiting to be shipped

A: There are two common reasons why an order’s tracking says that it has not been shipped.

• The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
• The order may have required additional processing time to complete the order.

Q: My order still says it is In Transit for a number of days

A: Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ days since the most recent tracking update, please reach out to us through mail support@ohdear.in to further investigate your issue. You can check the status of your order using our Track Order page.

A:

We ship pan-India via reliable courier partners. Delivery usually takes 4–7 business days after dispatch.

Shipping Method	Over 1000	Under 1000
3-7 Business Days	FREE	150
2 Business Days	N/A	N/A
1 Business Days	N/A	N/A

*Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or holidays. This time includes processing and in-transit time for your order.